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Price and Fretwell Ltd

Our business has benefited from the work John Crofts of ICT Solved has carried out.

I have known John for eight years in a professional capacity and I have always received prompt attention when needed.

We have recently implemented a new bespoke software and hardware system which John helped manage. During this process we received his expert advice which helped the business to control its costs and source the most appropriate equipment.

We have always received excellent service from John and I would definitely have no hesitations in recommending him.

Lisa Price, Price and Fretwell Ltd

A Nathan Brickwork

I found John through Derby trusted trader.I had asked for his help to modernise my website.

He had a lot of very good suggestions, so I asked him to make all of the changes he recommended.

Overall, I was impressed with the progress updates and suggestions and would recommend John every time. The price was very fair.

Adrian Nathan

Carlton Commercial Services

We have used the services of ICT Solved for a number of years and in that time John has always proved to be knowledgeable and conscientious - always ready to go the "extra mile".

He has consistently delivered both hardware and software solutions in a timely and cost effective manner. We would always be happy to recommend John and ICT Solved.

Peter Bell, Carlton Commercial

Complete Property Maintenance (Nottingham) Ltd

We asked how Complete Property Maintenance have found moving to a Cloud Based Computer System, here are their answers.

Q. Did you have any reservations before moving to a cloud based computer system?
A. We did at first but John from ICT Solved put our minds at ease.

Q. Were ICT Solved helpful in explaining how it would benefit your business?
A. Very Helpful.

Q. How do you find the costs of cloud computing, as opposed to having a traditional in-house server? (Are you saving money in reduced cost of ownership and support etc.)
A. Yes we are saving money by using this system.

Q. How have you been able to grow the business utilising the new technology? (are you able to do more with the new resources - are you saving money by not having to employ additional office based staff)
A. we doubted this at first but the answer is yes we are able to do more with the new resources and yes we can do a lot more with this system as opposed to our old system.

Q. How did you find the transition from one system to another? (terms of any downtime whilst systems were transferred, did it affect the business? Was the new system easy to learn?)
A. no not really affected the business as ICT Solved carried out most of the transfer work out of our normal working hours.

Q. Now 6 months down the line, do you have any regrets going cloud based?
A. No regrets as we find this a much quicker and easier system to use.

Q. How did you find ICT Solved as a company helping you through the transition in general? A. 10 out of 10 for this one.

Mansfield Business Centre

ICT Solved have looked after our IT requirements for the past 8 years, I have been here for the 7 last years. Having them look after our systems frees up my time to concentrate on doing my job. I know my business is in safe hands and I don’t have to worry about any IT issues or weekly backups, giving me peace of mind. I have always received excellent service, problems are resolved quickly and efficiently and I would have no hesitation in recommending them to any business.

Emma Dove - Centre Manager

Nottinghamshire Education Business Alliance

ICT Solved has been contracted to provide IT Support Services to Nottinghamshire Education Business Alliance (NEBA) for over 7 years.

ICT Solved has provided an excellent service over this period of time in the support, maintenance and development of our IT infrastructure. The organisation structure of NEBA has changed considerably over the last 7 years and ICT Solved has always responded in an efficient and timely manner to all changes and the resulting impact on our IT systems.

They work closely with the Senior Management Team to ensure that our IT systems are fit for purpose and are always willing to provide additional support and advice as required. They deal with all IT related issues in a prompt manner and when significant problems arise they maintains communication throughout the process to ensure the Senior Management Team are kept informed.

ICT Solved has excellent customer service skills and are always polite, helpful and approachable. They can always be relied upon to respond quickly to queries, no matter how significant.

ICT Solved has a good understanding of the work we do and the ways in which we use IT and uses this knowledge to suggest efficiencies and improved ways of working. They have excellent working relationships with all the staff at NEBA and are a respected and valued part of the team.

I consider that ICT Solved would be an asset to any organisation.

Molly Green - Finance Director

Nimbus Lightning Protection

ICT Solved have been a supplier to this company since it’s inception in November 2007 and a supplier to other companies in which the writer has been involved with as a Company Director for the last 10 years.

John provides support for our IT systems and has designed, built and continues to maintain all the IT databases used throughout our company.

John provides excellent telephone support and 'on site' call out when required and in 10 years has resolved all IT issues promptly and courteously.

John Crofts and ICT Solved will continue to be one of our key suppliers for the foreseeable future.

Steve Pettitt - Managing Director

Safety Measures Ltd

ICT Solved has recently managed the transition of our IT system and the investment is already showing considerable benefits to our business operations. John readily understood our initial project specification and all aims were successfully achieved. Throughout the challenging process, John was highly professional and dealt with our staff in a courteous, patient way. We have on ongoing arrangement with ICT Solved to provide IT support. This has worked well for some time and we look forward to this continuing. We would not hesitate to recommend ICT Solved to any business considering enlisting IT support.

Sandy Geddes

Unison Lincolnshire County Branch

ICT Solved has provided advice to the branch office and supported the branch with its pc development provision which has included the setting up of personal email addresses for each member of staff; the creation of a generic email address so that branch UNISON members can contact the branch through one email address to provide a more effective and direct form of communication to the branch office; consistently assisted and solved problems that have occurred with our pcs under the maintenance IT support contract. ICT Solved has resolved connectivity problems with our pcs within a short timescale and provided hardware support and additional software installation.

The level of service IT Solved has supplied has been excellent. ICT Solved has provided a provision of service that has been prompt and efficient at all times when we have needed it which has allowed staff to carry out their roles efficiently and effectively without prolonged delays.

The telephone maintenance contract support that ICT Solved has provided has been exceptional at all levels ' one call to ICT Solved is all that is needed as the response has been immediate. The friendly approachable and patient provision of service provided by ICT Solved has been exemplinary and queries are handled in a highly competent efficient professional manner.

Anne Blakeley

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